Question 1

How do I set up an account?

Accepted Answer

When you purchase a kit on our website you will be asked to create an account at checkout. You will then need to download our app from iOS or Google and log in using the details you created during checkout. Once logged in, you will be able to review your results and comments from doctors when ready.

Question 2

My email address is incorrect, can you help?

Accepted Answer

Yes! If you entered the wrong email address, please contact the customer support team and they will help get this sorted. You can contact them using the [contact form](/form/contact-us-form), email us at <hello@exploremyhealth.co.uk> or call 020 3879 0020

Question 3

I’ve forgotten my password

Accepted Answer

Go to the login screen on the website or on the app. Under the login boxes, there is a ‘forgotten my password’ link. You’ll be asked for your email address and then a reset link will be emailed to your inbox. This will take you to the password reset page so you can regain access to your account.

The reset link will expire after 1 hour for security reasons.

Question 4

How do I change my password?

Accepted Answer

Login to your account on exploremyhealth.co.uk

- Head to ‘My Account’
- Click Account details
- Enter your current password, then enter your new password and confirm it
- Click save changes

Question 5

Can I download a receipt?

Accepted Answer

Yes, you can download a copy of your receipt from your account in the app.

Please follow the steps below to view and download your receipt.

- To view your recent orders, log in to your app
- Then click ‘Orders’ and you can view each of your recent orders

Question 6

Where do I use my coupon code?

Accepted Answer

You will be able to enter a coupon code when viewing your basket. Simply enter your code in the box provided and press apply. This will take off the discount and you will be able to see your new balance payable on the checkout.

Question 7

Is my data secure?

Accepted Answer

All patient data is held in the strictest confidence. We follow strict GDPR guidelines to ensure the protection of our customer data. Your test results are stored in an anonymous format without personal information as an additional security measure. This data is only available to the individual patient and to the doctors.

Please be assured that our labs do not collect or store DNA, blood type, or any additional information that hasn’t been requested by you. Our labs are UKAS compliant and dispose of your samples within one month as per lab policy. The tests carried out on your sample are only those that you purchased on our website.

You can find our privacy policy, website terms, and customer terms in the footer of the website.

Welcome to Explore My Health